News from the Lab with Ka.ith Bilous
A news show performed by A.I. Keith Bilous with daily topics from the Business Athlete Performance Lab including, Business & Entrepreneurship, AI, and Athletics.
How games and AI are transforming gig work and customer experiences
Keith Bilous delves into how micro choices and games motivate gig workers, providing examples and discussing implications for various stakeholders. The episode also explores four use cases of generative AI revolutionizing customer experiences, highlighting future opportunities and challenges in harnessing data with AI.
Key Points
- Micro choices and workplace games significantly contribute to gig workers' sense of autonomy and fulfillment, beyond the flexibility often cited as their primary motivator.
- Generative artificial intelligence is revolutionizing customer experiences by providing personalized, accurate, and fast responses through conversational search and retrieval augmented generation.
- Harnessing generative artificial intelligence to connect and analyze vast troves of organizational data presents a golden opportunity for businesses to enhance operational resilience, cybersecurity, and customer satisfaction.
Chapters
| 0:00 | |
| 0:41 | |
| 6:14 | |
| 11:18 | |
| 16:38 | |
| 20:06 | |
| 22:41 | |
| 23:15 | |
| 26:00 | |
| 29:34 |
Transcript
Loading transcript...
- / -